Your staff can read your menu. Talking about it is harder.Talking about it is harder.Guests ask harder questions.Basil is where they practise.
Meet Basil. He sits at your table, asks about your dishes and orders — so your team practises the real conversation before a real guest walks in.
Try the demoYour menu changes. Your team is ready before the doors open.
On day one for new hires. Every shift for your existing team. New specials, allergen updates, policy changes — Basil sends every server a short, focused training session, and tells you who has completed it before service starts.
Four modules. One service standard.
Every module runs the same four-layer loop — learn the phrases, take a short quiz, practise with a virtual guest, then review a scored breakdown of what you said. Each one runs at three difficulty tiers, so the same server can be pushed further as they improve.
Serving the menu
Greeting, taking an order, describing dishes, recommending, and confirming the order back.
- Opening the table
- Describing and recommending
- Confirming the order
Allergies & dietary needs
Asking properly, checking with the kitchen instead of guessing, and never giving a false all-clear.
- Asking the right question
- Checking, not guessing
- Escalating safely
Handling complaints
Acknowledging, apologising, fixing it within your authority, and knowing when a manager is required.
- Acknowledge and apologise
- Fix within authority
- Escalate when required
Payment & farewell
Presenting the bill, splitting it, explaining service charges, and sending guests out well.
- Presenting and splitting
- Explaining charges
- Closing the visit
Module 02 is not open in the demo. It ships with the pilot.
Modules 1 and 3 are open in the live demo. Modules 2 and 4 ship with the pilot. Managers assign modules and tiers per member of staff, and see completion and scores in the dashboard.
Train your team before every shift.
Built around your menu. Practised on phones. No classroom. No homework. Just confident staff at the start of every shift.
Allergy module
Dedicated training on the most high-stakes conversation in service. Staff learn the exact language for handling allergens — what to ask, what to confirm, when to escalate. Trained, tracked, protected.
Included in the pilot programmeBuilt around your menu
Every scenario uses your dishes, your specials, your service language — not generic restaurant English.
Practise on demand
Staff log in, choose a scenario, practise. Five minutes between shifts. No formal training required.
Consistent guest experience
Every server uses the same vocabulary. Your brand voice stays consistent across the whole team.
Set up in 24 hours
Send us your menu. We build your venue-specific training. Staff start practising within a day.
Thank you
We’ll be in touch within 24 hours.